We want to ensure the best experience for you and your satisfaction is our priority therefore we will happily accept returns in accordance to the following Return Policy:
- As a company policy, all purchased products are not eligible to be return for exchange of a cash refund.
- All purchased products are only eligible to be return for exchange if found defective or damaged when received:
- Return products can only be exchange for a similar product or product of the same value or lower.
- The outer layer box of each products are refer as packaging box; Packaging box are made for the purpose to protect the products; Members are not allow to return products purchased in the event that any defective appeared on the packaging box.
- If you wish to exchange a product that is defective (to be determined by Customer Service), please email us within 24 hours of receiving your shipment.
- You are required to email us with the form of return filled up (Form of return could be downloaded at member section) and a picture of the shipping receipt, purchase receipt and product at email@example.com.
- We will review your return within 3 working days.
- We will notify you via email when your return has been approved, you are required to return the product to us within 3 working days after the approval.
- Kindly allow us 4 working days to process the exchange of a new product for you after the receival of your product.
- To be eligible for exchange, the item must be returned to us, unopened (unless the condition was caused by defective or damaged of products upon received) and in its original packaging.
- We will not accept any products that have been opened or used.
- All returns without the form of return will not be entertained.
- Form of return can be downloaded via Pharmonique’s official website.
- Any product purchased from a third party will not be eligible for return.
- Fees arised from all return of products are to be covered by the customer.
- No products are eligible to be return after 24 hours of receiving your shipment.
PS: Pharmonique reserves all the rights to change the policy from time to time, the latest updated version will always prevail.
Reminder: Please keep yourself updated of the policy frequently.