We want to ensure the best experience for you and your satisfaction is our priority therefore we will happily accept returns in accordance to the following Return Policy:

  • As a company policy, all purchased products are not eligible to be return for exchange of a cash refund.
  • All purchased products are only eligible to be return for exchange if found defective or damaged when received:
    1. Return products can only be exchange for a similar product or product of the same value or lower.
    2. The outer layer box of each products are refer as packaging box; Packaging box are made for the purpose to protect the products; Members are not allow to return products purchased in the event that any defective appeared on the packaging box.
    3. If you wish to exchange a product that is defective (to be determined by Customer Service), please email us within 24 hours of receiving your shipment.
    4. You are required to email us with the form of return filled up (Form of return could be downloaded at member section) and a picture of the shipping receipt, purchase receipt and product at support@pharmonique.com.
    5. We will review your return within 3 working days.
    6. We will notify you via email when your return has been approved, you are required to return the product to us within 3 working days after the approval.
    7. Kindly allow us 4 working days to process the exchange of a new product for you after the receival of your product.
  • To be eligible for exchange, the item must be returned to us, unopened (unless the condition was caused by defective or damaged of products upon received) and in its original packaging.
  • We will not accept any products that have been opened or used.
  • All returns without the form of return will not be entertained.
  • Form of return can be downloaded via Pharmonique’s official website.
  • Any product purchased from a third party will not be eligible for return.
  • Fees arised from all return of products are to be covered by the customer.
  • No products are eligible to be return after 24 hours of receiving your shipment.

PS: Pharmonique reserves all the rights to change the policy from time to time, the latest updated version will always prevail.

Reminder: Please keep yourself updated of the policy frequently.